Intuitive, data-driven design for human-centered product development.
Selected Work:
0-1 Design of an Event Investigation Workflow
Rapid research and design to create a streamlined Event investigation workflow, reducing number of clicks from 6 to 2, and saving organizations $350K per hour
Design Lead/ UXR | 4 weeks from ideation to build + QA | Cisco Cloud Observability Platform
User Problem: When responding to alerts and health rule violations, SRE and DevOps users need a way to simultaneously view all Events over time — while maintaining relevant context — so they they can more quickly and confidently localize the potential root cause Event, resolve performance issues, and mitigate downtime.
Design Approach: Through Secondary Research Synthesis, SME Interviews, Heuristic Assessment, Concept Testing, Feedback Session, and Prototyping I ideated on solutions and shipped an experience that reduced SRE toil in response to receiving and alert, and reduced the number of clicks for task success from a minimum of 6 to a maximum of 2, regardless of complexity.
Driving a 9% increase in customer expansion renewals, YoY
Data-driven user-centered design for Admin and Super Admin users.
Lead Product/UX Designer | Continuous design and iteration | Cisco AppDynamics Admin Portal
User Problem: Admin and Super Admin users of the AMP need a straightforward user experience and intuitive data visualizations to help them understand the relationship between data ingestion and license consumption to evaluate the value of their subscription and right size future provisioning.
Design Approach: Through User Interviews, A/B Testing, Feedback Sessions and Prototyping, I uncovered that we were conflating the Admin’s need for clarity around license availability and cost; they were two distinct needs, require two — not one — UX solution. I designed effective a user flow with intuitive data visualizations that would help the Admin improve forecasting accuracy.
UXR to Influence AI Product Strategy
Reducing Mean Time To Value Through ML-Optimized Business Transaction Configuration
User Experience Researcher | 6 week UXR Spike | Cisco AppDynamics Controller [Configuration]
Business Problem: Business Transactions (BTs) — a method for detecting, tracking, and visualizing application traffic flows in a monitored environment — are the core feature of the AppDynamics product. But inefficiencies in the workflow created friction for new users and experts (Sales Engineers) alike, impacting new sales, and customer retention and renewals.
Research Question: What is the core cause of friction during POV? How might automation decrease time to value and improve user experience with BT configuration?
Research Impact:
Secured dedicated Data Science resources to explore and develop ML-driven automation strategies for configuration workflows, reducing manual user effort.
Catalyzed design and content team efforts to reevaluate site navigation and Information Architecture, resulting in enhanced user experience and discoverability.
“We have a customer that we’re on the verge of loosing. They run a SaaS software environment for their own customers...they want to configure a [business] application for each customer...thats 20K applications...” - SE
What Leaders Are Saying
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